Privacy Policy

Last Updated: 9 June 2026

At Resilience Neuro Specialists, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website  www.resilienceneurospecialists.co.uk (the “Website”).

By using our Website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Resilience Neuro Specialists is a provider of neurorehabilitation services, helping people with severe neurological injuries. Our registered office is located at Resilience Therapy Centre, Equestrian House, Abbey Park, Stareton, Coventry, England, CV8 2XZ. For data protection queries, you can contact us at hello@resilienceneurospecialists.co.uk.

2. Information We Collect

We may collect and process the following personal data about you:

• Information you provide: When you fill out forms on our Website, contact us, or subscribe to our newsletter, we may collect your name, email address, telephone number, and any other personal details you provide.
• Automatically collected data: When you visit our Website, we may automatically collect technical data, including your IP address, browser type and version, time zone settings, operating system, and usage data about your interaction with our Website (e.g., which pages you visit).
• Cookies: We use cookies to track your activity on our Website. For more information about our use of cookies, please refer to our  Cookie Policy.

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide our services: We may use your data to communicate with you and provide the services you request.
• To improve our Website: We analyse usage data to improve user experience and the overall performance of our Website.
• Marketing communications: If you have opted into our mailing list, we may send you newsletters or updates about our services. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails.
• Compliance with legal obligations: We may process your personal data to comply with applicable laws, regulations, and court orders.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your information include:

• Consent: When you provide your personal data voluntarily (e.g., subscribing to a newsletter).
• Contractual necessity: To fulfil the services you have requested.
• Legitimate interest: For example, to improve our Website, maintain security, or carry out marketing activities.

5. Sharing Your Data

We do not sell or rent your personal information. We may share your personal data with third parties in the following situations:

• Service providers: We may share your data with trusted third-party providers that help us operate our Website or deliver our services (e.g., email marketing platforms, hosting providers).
• Legal compliance: If required by law, we may disclose your data to regulators, government authorities, or law enforcement agencies.

6. Data Security

We take the security of your personal data seriously. We use administrative, technical, and physical safeguards to protect your personal data from loss, misuse, or unauthorised access. However, please note that no method of transmission over the internet is entirely secure.

7. Data Retention

We will retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements. If you have subscribed to our newsletter, we will retain your data until you opt out.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can request that we delete your personal data.
• Right to restrict processing: You can ask us to restrict how we process your data.
• Right to data portability: You can request to receive your data in a structured, commonly used format.
• Right to object: You can object to our processing of your data under certain circumstances (e.g., marketing).

To exercise any of these rights, please contact us at hello@resilienceneurospecialists.co.uk.

9. Cookies

We use cookies on our Website to improve functionality and analyse Website traffic. Please see our  Cookie Policy for more details on the cookies we use and how to manage them.

10. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of these external sites. Please read their privacy policies before providing any personal data.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. Data Protection Complaints

If you are unhappy with how we have collected, used, stored, shared or protected your personal data, you can make a data protection complaint to us.

You can contact us by email at hello@resilienceneurorehab.co.uk or by writing to us at:

Resilience Neuro Rehabilitation Ltd
Resilience Therapy Centre
Abbey Park
Stareton
Kenilworth
Warwickshire
CV8 2XZ

We will acknowledge your complaint within 30 days of receiving it.

We will take appropriate steps to investigate and respond to your complaint without undue delay. This may include reviewing the personal data involved, checking how and why it was processed, and speaking to relevant members of our team or service providers where needed.

We will keep you informed where appropriate and will tell you the outcome of your complaint once our review is complete.

If you are not satisfied with our response, you have the right to raise your concern with the Information Commissioner’s Office, the UK regulator for data protection.

You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Resilience Neuro Specialists
Email: hello@resilienceneurospecialists.co.uk